Terms & Conditions

Our payment terms for NHS are 30 days from the date of the invoice, whilst for private patients and web orders we require pre-payment.

Any breach of payment terms may result in an account being placed on stop until resolved.

Orders will not be accepted or processed without an official Purchase Order number.

An order may only be cancelled providing we have not already initiated its dispatch.

Occasionally we may need to substitute items, so in this case, we will contact you and agree upon a suitable alternative of the same or better standard than the item you originally ordered.

Any price quotation we provide is valid for a period of 1 month from the date of issue.

Any discounts applied are at our discretion via a formal quote and unless we agree a contract period are subject to change, unless a prior specific contract is in place.

All returns must be agreed per RemServe prior to posting. The customer is liable for the cost of returning any goods if ordered incorrectly.

The standard manufacturer’s guarantee applies to all products.